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Communicating with colleagues
Steps 5, 6 and 7
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Steps 5, 6 and 7
Don't make assumptions about the other person's situation. If in doubt, ask them for more information or clarification.
Don't interrupt or talk over a person when they are talking to you. Listen carefully so that you understand everything they say and are able to work out how you can best help them.
If discussing a patient or customer with a team member or your pharmacist, make sure other customers can't hear you.
Don’t worry, you can come back and finish the assessment in your own time.
