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module menu icon Steps 5, 6 and 7

05

Don't make assumptions about the other person's situation. If in doubt, ask them for more information or clarification.

 

06

Don't interrupt or talk over a person when they are talking to you. Listen carefully so that you understand everything they say and are able to work out how you can best help them.

 

07

If discussing a patient or customer with a team member or your pharmacist, make sure other customers can't hear you.

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