Edith is a 72-year-old lady with dementia who has been a regular customer at your community pharmacy for many years. Edith's daughter tells you that her mother often forgets to take her medicines. How could you improve medicines adherence for Edith?

Consider:

• How would you manage the issue of confidentiality when discussing medicines with a carer or family member?
• Could your team assist with the ordering and delivering of prescriptions?
• Does your team offer monitored dosage systems? If so, are they used appropriately, considering the risks and benefits associated with them?