Every pharmacy has procedures, but many lack a measurement process. Conducting simple audits will help you to identify gaps in quality and areas for improvement.

When choosing areas to audit, consider those that have the greatest impact on workflow efficiency and patient engagement, safety and satisfaction. Audits are a powerful way to involve your team in continuous improvement.

Pharmacists perform an important role in the healthcare sector. Appreciating that your time is about quality and getting the best outcomes from your skills will enhance the value of patient engagement.

Most of this is common sense, but often pharmacy environments are task oriented, and motivating yourself and your employees to review the quality of your time is the key to a patient-centred model. So, focus on the right things to do.