Front-line employees represent the pharmacy, so it is essential that they have good communication skills. Remember that a negative experience is shared more quickly with friends and family than a positive one.

With financial pressures on pharmacy, slashing the training budget is an appealing option, but this is a false economy that will cost any business dearly.

By not investing in your staff, you reduce your pharmacy’s ability to function in bad times and damage employee morale, engagement and the pharmacy’s performance. These short-term measures will do long-term harm.

As your practice advances, it is crucial to have the correct ratio of general to specialist skills, so ask yourself: do we have the right staff with the right skills in the right roles? 

Take time to review how activities are allocated in the pharmacy. Could you enhance the skill set by delegating appropriate activities to free up your time?