If you are looking for further information, the Consultation Skills for Pharmacy Practice website, jointly produced by key pharmacy organisations, is a useful guide to creating focused and quality-led engagement with patients, and includes a range of resources as well as an assessment.

References

• Suliman AA. 2012. What elements of the patient-pharmacist relationship are associated with patient satisfaction? Patient Preference and Adherence. 2012; 6: 663-676.
• Gregorio J, Cavaco AM, Lapao LV. How to best manage time interaction with patients? Res Social Adm Pharm. 2017;13(1):133-47.
• PwC Health Research Institute. 2012. Moment of truth for healthcare: why the customer experience matters.