Communication

CNS conditions,

First prescriptions for Parkinson's disease

This module supports pharmacists when consulting with patients who have been prescribed Parkinson's medication for the first time.

04 May 2022 , 20 Min Module

Practice,

Consultations about first prescriptions

This module supports pharmacists when consulting with patients prescribed a medicine for the first time.

16 Mar 2022 , 20 Min Module

Leadership skills for new managers

This CPD module focuses on the key leadership skills for new managers, although experienced managers could use it for self-reflection.

07 Jan 2022 , 60 Min Module

Positive look is key to being heard

Make the most of customer interactions with this CPD module.

01 Dec 2021 , 60 Min Module

Using feedback to improve performance

Constructive feedback can be important in improving team morale, find out more with this CPD module.

03 Nov 2021 , 60 Min Module

People skills,

The art of listening

Effective listening is a key skill for everyone working in pharmacy, find out more with this CPD module.

06 Sep 2021 , 60 Min Module

Business environment, People skills,

Developing leadership skills

This CPD module explains why leadership is important and describes the attributes of a good leader

17 May 2016 , 900 Min Module

Communicating with colleagues

This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations.

10 Dec 2015 , 900 Min Module

Customer service,

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.

18 Nov 2015 , 900 Min Module

Better consultation skills

Improved product knowledge and communication skills will lead to better outcomes in patient consultations

04 Nov 2015 , 900 Min Module

Questions: open or closed?

This service excellence module focuses on using your professional judgement to know whether to ask open or closed questions, including scenario-based learning.

23 Sep 2015 , 900 Min Module

Customer service,

The art of listening

This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication.

16 Sep 2015 , 900 Min Module

Business environment, Customer service, People skills,

Clear communication

Worried about what to say? Use this technique to help plan a key conversation

06 Aug 2015 , 900 Min Module

Recommend or refer?

This module focuses on using your professional judgement to know when to recommend a product or to refer to the pharmacist.

17 Jul 2015 , 900 Min Module

Customer service,

Getting the most out of WWHAM

This Professional Assistant: Service Excellence module focuses on the WWHAM questions.

25 Jun 2015 , 5 Min Module

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