Business

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A Guide to Change Management: delivery and review

This CPD module is about delivery and review. It explains the importance of measuring and monitoring success.

14 Sep 2016 , 900 Min Module

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Services, Skills,

A Guide to Change Management: capability and capacity planning

This module focuses on capability and capacity planning. It explains how to get the best out of your workforce.

10 Aug 2016 , 900 Min Module

Efficiency,

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

09 Aug 2016 , 900 Min Module

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Clinical services, People skills,

A Guide to Change Management: Preparing for action

This CPD module is about preparing for action. It explains how to develop and put into practice a vision of your business journey.

18 Jul 2016 , 900 Min Module

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Leadership, Management problem solving, People skills,

How to build resilience at work

With the pace of life so fast, can you learn how to manage it?

04 Jul 2016 , 900 Min Module

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A Guide to Change Management: Context for Change

This is the first in a series of articles about why and how independent pharmacists can adapt to the rapidly changing landscape around them.

15 Jun 2016 , 900 Min Module

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A Guide to Change Management: preparing for change

This module looks at how pharmacists can prepare for the rapidly changing landscape around them.

15 Jun 2016 , 900 Min Module

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Business environment, Legal,

Buying a pharmacy?

Key points to consider when buying a pharmacy business

15 Jun 2016 , 900 Min Module

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Getting refits right

How to make your refit work for your pharmacy

15 Jun 2016 , 900 Min Module

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Customer service,

Meeting customers' needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

31 May 2016 , 900 Min Module

Customer service, People skills,

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

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Leadership, Management problem solving,

Compelling outcomes for change

Set the right goals for your pharmacy and work towards them.

31 May 2016 , 900 Min Module

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All according to local need

Commissioning: identify gaps in local healthcare provision

31 May 2016 , 900 Min Module

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Management problem solving, People skills,

Project management €“ is it an art or science?

Drive through new plans with great project management skills

31 May 2016 , 900 Min Module

Business environment, Leadership,

Presenting with impact

Practical tips for giving impressive presentations.

31 May 2016 , 900 Min Module

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Expanding your business

Build a growth strategy based on new opportunities

31 May 2016 , 900 Min Module

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