Research indicates that the leaders who succeed in tough times are the ones who are able to cope with pressure, thrive under pressure and lead their people effectively. They don’t panic, they have control of their emotions, are self-aware and have a calming effect on those around them. They demonstrate confidence and boost confidence in others.

When under pressure, such people get everyone to focus on what matters most – not what matters least. They make things easier instead of adding more pressure by creating a climate of instability, confusion and disagreement.

They bind the team together and enable everyone to draw on their own and collective strengths, to be resilient and able to give their best. In this respect, pressure can be a useful catalyst and stimulant to developing a high performing team.

Pause to reflect

Thinking about your pharmacy team, consider how you might improve communication within the team. Ask yourself the following questions:

• How do you currently communicate ideas and plans? 
• How do you get ideas from your team members? 
• Do you show appreciation of a job well done? 
• Do you provide formal feedback?

Make notes of improvements you could make.